Privacy Policy

1. Introduction

Lavior Wellness ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website (laviorwellness.com) and our premium medical travel coordination and healthcare concierge services in India.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect the following categories of information to provide our medical travel concierge services:

• Personal Identification Information: Full name, age, gender, nationality, phone number, and email address — collected when you submit a consultation request or contact form.
• Medical Information: Details about your medical condition, treatment requirements, and medical history — voluntarily provided by you through our consultation forms.
• Medical Records & Attachments: PDF, JPG, or PNG files you upload containing medical reports, diagnostic images, or physician notes.
• Communication Data: Records of your correspondence with our Care Directors via phone, WhatsApp, email, or website forms.
• Technical Data: IP address, browser type, device information, and website usage patterns — collected automatically via Google Analytics.

3. How We Use Your Information

We use your information exclusively for the following purposes:

• To evaluate your medical needs and match you with appropriate JCI/NABH accredited specialists in India.
• To coordinate your medical travel logistics, including hospital bookings, visa documentation, and recovery arrangements.
• To communicate with you regarding your consultation, treatment plan, and post-operative follow-up.
• To improve our website experience and service quality through anonymized analytics.
• To comply with legal obligations and protect our legal rights.

We do not sell, rent, or trade your personal or medical information to third parties for marketing purposes.

4. Data Confidentiality & Security

Lavior Wellness adheres to strict international data security standards to protect your medical records and personal information. All communication is handled with strict medical confidentiality. Your personal health information is never shared without your explicit consent, except as required to coordinate your medical care with accredited healthcare providers.

We implement industry-standard administrative, technical, and physical safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.

5. Information Sharing & Disclosure

We may share your information only in the following limited circumstances:

• Healthcare Providers: With JCI and NABH accredited hospitals and board-certified specialists in India, solely for the purpose of facilitating your medical treatment.
• Service Partners: With trusted third-party service providers who assist in delivering our concierge services (e.g., transport, accommodation), bound by confidentiality agreements.
• Legal Compliance: When required by applicable law, court order, or governmental regulation.
• With Your Consent: In any other circumstance, only with your explicit prior consent.

6. Data Retention

We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Medical records are securely stored and access is restricted to authorized personnel only.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request restriction of processing under certain circumstances.
• Portability: Request transfer of your data to another organization.

To exercise any of these rights, please contact us at support@laviorwellness.com.

8. Cookies & Tracking Technologies

Our website uses Google Analytics to collect anonymized usage data. Google Analytics uses cookies to track visitor interactions on our site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. We do not use cookies for advertising or cross-site tracking purposes.

9. Third-Party Links

Our website may contain links to third-party websites, including our social media profiles (LinkedIn, Facebook, Instagram) and WhatsApp. We are not responsible for the privacy practices of these external sites. We encourage you to review their respective privacy policies.

10. International Data Transfers

As an India-based medical concierge service serving international patients, your data may be transferred to and processed in India. We ensure that any international data transfers comply with applicable data protection laws and maintain appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: